Caroline Bohu
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Articles
Recent activity by Caroline Bohu-
How do I create an account
Registering a Costume Box account with us is quick and easy. Just follow these simple steps and you'll soon be ready to order. 1. Click the login icon which can be found on the top right-hand corne...
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How do I search for a specific article?
If you know what you're looking for, type it into the search bar at the top of your screen. You can search by brand, product name, or alternatively, search by special occasion, such as ‘carnaval’ o...
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Which payment methods are available?
We currently offer two payment methods: PayPal Credit card Why is my preferred payment method not available? We’re sorry if your favourite payment method isn’t possible for your order. There could ...
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What if my article is damaged?
We're very sorry if your item arrived damaged or defective. Please fill out the form with all of the information requested, so that we can process your claim as soon as possible.
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How do I return my order?
If it’s not a fit, you have 100 days to return your unworn items - FREE. You can either: Drop off a parcel at pick up point Find a Locker to drop off your parcel 24/7 (fits parcels up to the follo...
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What delivery options are available?
We currently offer the following three delivery options for getting your order to you. Hermes home delivery: Standard delivery: 3-5 days (Mon-Sat), excluding public holidays Expected delivery da...
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Where is my order?
Your order will arrive within 3-5 days (Monday-Saturday) after it's been placed. You can find a personalised delivery estimate in the shipping confirmation sent to your email address. Please allow ...
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How do I cancel my order?
If you made a mistake or simply changed your mind after placing an order, there's no need to fuss. As long as your parcel has yet to be picked and packed in our warehouse, you'll have the option to...
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Can I modify my order after it has been placed?
Unfortunately, it’s not possible to make changes to your order after it's been finalised. Once your order is placed, the delivery option, delivery address, payment method, and product sizes can't b...
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How can I place an order
To order on Costume Box you'll need to have the following: a billing and delivery address a debit/credit card or PayPal account a Costume Box account To place an order, just follow these steps: 1...